Frequently Asked Questions
Everything you need to know so you can use WeeL like a pro
Unless otherwise stated, WeeL provides a 1 year or 20,000 km warranty on all parts and service. The warranty start date begins on the date the vehicle was repaired.
WeeL will not void your new car warranty. As a car owner, you have the right to get your vehicle repaired or maintained wherever you choose. WeeL uses parts approved by your manufacturer, and provides proper documentation of the service
If you prefer not to use our mobile services, we would be happy to connect you to one of our shop partners.
Yes, we do offer towing services.
Our mechanics are fully insured and licensed. Based on the location, type of vehicle, and the required repair or service, we select the technician best suited to work on your vehicle.
Due to insurance reasons, we cannot enter customers’ homes or leave the driveway area. Your vehicle must be parked on your driveway, with the tires beside the vehicle, or the tires easily accessible in your garage. We cannot lift tires from shelves or go up and down stairs.
Unfortunately, there are many uncontrollable variables that can make a mobile technician late for an appointment, including weather, traffic, and parts delivery delays. We ask that you allow an arrival buffer for these unforeseen delays.
Yes, the credit card information is required to confirm an appointment. We hold the funds as security and we will not release funds to the technician until the service is completed. We ask for prepayment to ensure our technician is paid for their work and the parts used on your vehicle.
Our focus is providing customers with quality and reliable automotive maintenance and repair solutions, which is priced competitively. The ‘WeeL Fair Market Price’ is a reasonable price for the repair based on the type of vehicle, type of repair and location where the service is being performed. It’s our goal to ensure our customers receive proper service, and that our repair partners are properly compensated for their work.
WeeL uses accepted industry labour guides to calculate labour charges. WeeL also uses a network of well recognized parts suppliers to determine parts pricing.