Terms of Services

  1. The quote you receive is only an estimate, as we provide a quote when the mechanic has not seen the vehicle. The actual repair cost may vary due to possible unforeseen issues. We provide a quote under the assumption that the car is in good condition (other than the identified problem) under normal circumstances. If anything out of the ordinary arises, we will notify you, give you a new quote and only proceed with further work after you have approved of the new quote. Upon closer inspection of your vehicle, the mechanic may suggest additional work or a diagnostic inspection. We will inform you of the additional work needed and we will perform it at an additional charge. Otherwise, we will only do the work we were instructed to, based on the original quote.

  2. If you cancel a mobile service within 24 hours of the scheduled job, you will be charged $90 + 10% restocking fee. If you cancel within 3 hours, you will be charged either $90 + 10% restocking fee or 50% of your invoice, whichever is greater. There are no returns on parts that have been specially shipped in.

  3. WeeL highly recommends that a diagnostic inspection be performed on your car first. If you choose to diagnose the problem with your vehicle yourself or through another mechanic outside our network, WeeL will do the repair job, but will not be responsible if the problem is not fixed. We are only responsible for the work we were instructed to do. Although we will do our best to confirm the original diagnosis, if we are certain that the problem with your vehicle is different from the original diagnosis, we will inform you and there will be an additional charge for a diagnostic inspection. If the mechanic concludes that the customer’s diagnosis is wrong and the car has to be taken to a shop to address the problem, the customer is required to pay a $90 forced cancellation charge.

  4. If you provide us with the wrong information about the vehicle or about the job, you will be subject to additional charges, which may include increased labour times and additional time taken to bring in the correct parts.

  5. Please note that if you choose to bring in your own parts, you will be subject to the following conditions:

    • If you buy the wrong part, you will be subject to a $100 forced cancellation charge.
    • If you don’t have all the parts required to complete the job, you will be subject to a forced cancellation charge, or extra charges as the mechanic will have to go and get the necessary parts.
    • There is no guarantee that the part you provide will work or solve the issue.
    • There is no warranty if you use your own parts.

  6. When you request a diagnostic inspection, you accept that the diagnosis may require more than the allotted time period. If we have to go over the one hour, you will be notified before you are charged extra.

  7. This inspection and the opinions expressed are exactly that, opinions. Many parts perform perfectly until the moment of failure. Failure may occur suddenly and without warning. The inspector and/or all parties relative to the compilation of this report cannot accept liability for failures, which may occur after the inspection, is completed. By accepting this report, the consumer acknowledges that the inspector and/or all parties relative to the compilation of this report cannot be held responsible for any and all alleged vehicle defects, and further, the consumer releases and holds harmless the inspector and/or all parties relative to the compilation of this report from any and all further claims on this vehicle. No warranty for this vehicle is implied or given by the inspector and/or all parties relative to the compilation of this report. In each case, the consumer has the opportunity to see the car in person before he or she buys the car. Buying this car based on this report alone is completely at the consumer’s’ own risk. WeeL’s mechanic provides a visual inspection of the vehicle. That statement is not meant to imply that we warranty the vehicle. We simply give you a good visual report on the vehicle. No warranty is implied or given. You must understand that the inspector will NOT find everything wrong on a particular vehicle. If a vehicle has a leak that is not constant (often called seeping,) the inspector might not detect it. He will not find every problem on a vehicle. The inspector simply inspects the vehicle. We do not counsel the buyer. We do not make recommendations on whether to buy a vehicle. As in all cases, the buyer makes his or her own decision on whether to buy a vehicle. We suggest that the best way to use the Inspection Service is to have us look at a vehicle and issue the report. Then if the vehicle seems to be what was represented to you by the seller, make a final inspection of the vehicle yourself, prior to purchasing the vehicle. We do not warrant the condition of any vehicle. That means we will be happy to look at the vehicle to see if there are any visible problems, but we are not providing any guarantees or warranties on the vehicle. Understand in advance that if you buy a vehicle and you find something wrong with the vehicle after your purchase, we will NOT reimburse any expenses that you are charged to fix the vehicle. This is not a mechanical warranty. WeeL, or its affiliates, inspectors, or their contractors related to the inspection, will NOT reimburse you for any repairs, mechanical failures or bodywork you have done after the purchase of a vehicle.

  8. YOU ACKNOWLEDGE THAT ALL REPAIR AND MAINTENANCE WORK IS PROVIDED BY INDEPENDENT PROVIDERS, NOT BY WEEL. ACCORDINGLY, EXCEPT AS PROVIDED IN THE LIMITED WARRANTY, WEEL HAS NO RESPONSIBILITY OR LIABILITY FOR ANY SERVICES OR PARTS PROVIDED TO YOU BY SUCH PROVIDERS. UNDER NO CIRCUMSTANCES WILL WEEL’S LIABILITY ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT AND ANY JOB EXCEED THE AMOUNT INVOICED FOR SUCH JOB. IN ADDITION, IN NO EVENT WILL WEEL BE LIABLE FOR SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY KIND, HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN AN ACTION FOR CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, WHETHER OR NOT WEEL HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY REMEDY. The foregoing limitations shall apply to the maximum extent permitted by law and shall survive indefinitely.

  9. WeeL has the legal right to place a repair lien on your vehicle. If the payment arrangements are not met, WeeL has the legal right pursue actions against you including, but not limited to, collections, repossession of vehicle, or court action. If repossession occurs, WeeL will remain in possession of your vehicle until your balance is paid in full - payment arrangements will not be accepted. If no payments are made, actions can be taken further to collect funds as stated in the Repair and Storage Lien Act. WeeL has the right to retain possession of your vehicle until balance is paid in full or acceptable payment arrangements have been made in writing. Please note: these payments arrangements constitute a legal binding agreement. In accordance with the Repair and Storage Liens Act

  10. This Agreement and the relationship between you and WeeL will be governed by the laws of the Province of Ontario, without giving effect to any choice of laws principles that would require the application of the laws of a different country or province.

  11. The Customer agrees they will be responsible for providing a safe location for the Mechanic to service the vehicle, along with a safe location to park the Mechanic’s vehicle. The Mechanic is not responsible for any damage to the property while servicing the vehicle. The Mechanic will take best efforts to clean any remains from vehicle service.

  12. WeeL and its Service Partners are not responsible for loose or broken studs, nuts, clamps, or wheels during or after work is completed.

  13. 100% fitment guarantee. When choosing the products and completing the order, make sure you have selected or indicated the right vehicle year, brand, and model. WeeL may contact you to confirm the details of your vehicle to ensure proper fitment. Note that if you made an error on the information provided we will not be responsible.